Every incident provides an opportunity to improve one’s troubleshooting techniques to resolve issues related to Primo and other Ex Libris products. Daily personal contact with customers demands strong customer focus and excellent communication skills. Purchases made online or in store at the Ex Libris Bookstore benefit the students and the University. The Primo Support Analyst works in a team environment to provide Ex Libris customers with world class support by logging, documenting, troubleshooting and resolving questions and problems related to the applications for Primo and other Ex Libris software. Please complete the form below to submit a case or click 'CHAT WITH AN AGENT' button if an agent is available to chat. Support Analyst, Ex Libris, Des Plaines IL OR Boston MA The constant monitoring of all Ex Libris products and environments ensures we can proactively react to, communicate and resolve any customer-impacting issues before they become critical.
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